# General FAQs ### What is CrushSuite Compliance? CrushSuite Compliance is a Shopify app that lets you legally sell and ship wine direct-to-consumer, without leaving Shopify. It handles state-by-state shipping laws, alcohol fees, age verification, and address validation natively inside your Shopify checkout. It integrates with Vinoshipper for compliance, licensing, and fulfillment. If you don't use Vinoshipper, you can manage compliance yourself directly in CrushSuite. No Shopify Plus required. *** ### How much does CrushSuite Compliance cost? Two plans, both billed through Shopify as part of your regular Shopify invoice: * **Starter** is $24.99 per month plus 1.9% of sales. Includes the full compliance engine. * **Pro** is $199 per month plus 0.9% on sales above $25K. Includes everything in Starter, plus priority support and advanced reporting. Every compliance feature is available on both plans. The difference is transaction fee economics and support level. *** ### Do I need Shopify Plus to use CrushSuite? No. CrushSuite Compliance works on any Shopify plan. The one thing to know: real-time carrier shipping rates, which we use to calculate accurate shipping prices at checkout, require at least the Advanced Shopify plan. That is a Shopify limitation, not ours. If you are on a lower plan, we can still calculate compliance and state fees correctly, but shipping rates will be less precise. *** #### Can I use just one product from the CrushSuite suite? Yes. Each CrushSuite product (Compliance, Clubs, Seats) is a standalone Shopify app with its own install and billing. Most wineries start with Compliance and add Clubs or Seats later as those products launch. *** #### Can I sell non-wine products on my store too? Yes. Your Shopify store can sell merchandise, accessories, gift cards, food items, and anything else alongside your wine. CrushSuite only applies compliance checks to products that are tagged as alcohol (products that have ABV and volume data). Non-alcohol products are unaffected and ship anywhere with no restrictions. *** #### Can I run CrushSuite on multiple Shopify stores? Yes, and the cleanest setup is one Vinoshipper account per Shopify store. That keeps your product catalogs, order IDs, and customer data cleanly separated. If you want to share a single Vinoshipper account across two Shopify stores (for example, two brands under one entity), it is possible to work, but it takes careful setup and may incur some custom development work. Please reach out before you go that route and we can have a discussion. *** #### Do POS orders go through CrushSuite compliance? No. CrushSuite runs on your Shopify online checkout. In-person and POS orders are not processed through our compliance pipeline. If you sell the same product through your tasting room and online, the online orders will go through Vinoshipper via CrushSuite. POS orders stay in Shopify and are handled separately. *** #### Do you integrate with Recharge or Shopify subscriptions? Yes. CrushSuite works alongside both Recharge and Shopify's native subscription tooling. Several of our clients run wine clubs today using those tools on top of CrushSuite's compliance engine. We are also building CrushSuite Clubs, a native wine club product that will integrate more tightly with Compliance and remove the need for a third-party subscription app. If you want to be on the early access list, let us know. *** #### Does CrushSuite work with 3PL fulfillment partners? Yes, but the 3PL integration lives on the Vinoshipper side, not inside CrushSuite. Vinoshipper connects directly to fulfillment partners like CopperPeak, Concierge Packaging Services, and others. Once your Vinoshipper account is set up with your 3PL, orders flow automatically: Shopify to CrushSuite to Vinoshipper to your fulfillment partner. If your 3PL is not already integrated with Vinoshipper, your Vinoshipper account manager is the right person to coordinate that. *** #### Do you customize our Shopify theme for us? Theme customization is a Pro plan conversation. On Starter, we keep CrushSuite's storefront components working within your existing theme but do not modify theme code. On Pro, if you need specific theme customizations to make CrushSuite look and feel exactly right, we will scope the work and provide a cost estimate. *** #### How do I get support? The fastest way to get help is to visit [crushsuite.com/contact](https://crushsuite.com/contact). We respond quickly and try to get you answers the same day. Before reaching out, it is worth checking the Troubleshooting section in this knowledge base. 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