# Granting CrushSuite Access to Your Vinoshipper Account

{% hint style="info" %}
**You are here:** Phase 1 of 3 — Before You Start

This is an optional step in Phase 1, but we strongly recommend it. Without it, we can't help you troubleshoot Vinoshipper-side issues if something goes wrong during or after setup.

See the full setup roadmap or continue to Phase 2: Configuring State Shipping Rules.
{% endhint %}

***

Connecting your Vinoshipper account via API keys lets CrushSuite sync your data. Adding us as a team member on your Vinoshipper account lets us help you troubleshoot when something isn't working right. These are two different steps. You've already done the first one. This is the second.

The process takes about two minutes and happens entirely on the Vinoshipper side.

***

#### Why This Matters

When a client has an order sync failure, a pre-checkout block, or a mismatched product, most of the time the fix is in Vinoshipper, not Shopify. If we don't have access to your Vinoshipper account, we can't see what's going on, which means we have to ask you to screenshot settings, check values, and walk us through the configuration step by step. That slows every support conversation down.

Granting us team access means we can jump straight to diagnosis and resolution when you reach out for help.

***

#### What to Send

Email your Vinoshipper contact and ask them to add the following as a team member on your account:

```
admin+[yourwinery]@crushsuite.com
```

Replace `[yourwinery]` with a short version of your winery name. For example:

* AM Winery → `admin+am@crushsuite.com`
* The best winery ever → `admin+bestwinery@crushsuite.com`

The short name doesn't have to be exact. It's just a tag that helps us route incoming emails correctly.

***

#### Email Template

Copy and paste this, replacing the bracketed pieces:

> **Subject:** Add CrushSuite as a team member
>
> Hi,
>
> Could you please add the following account as a team member on our Vinoshipper account?
>
> `admin+[yourwinery]@crushsuite.com`
>
> This is so the CrushSuite team can help with our Shopify integration and troubleshoot on our behalf.
>
> Thanks!

Send this to whoever is your main Vinoshipper contact (your account manager, customer service, or whoever handles your Vinoshipper account day-to-day).

***

#### After They Confirm

Once your Vinoshipper contact adds the account, CrushSuite will receive a partner invitation email and accept it automatically. You don't need to do anything else on your end.

If you'd like to confirm we received access, reach out at [crushsuite.com/contact](https://crushsuite.com/contact) and we'll verify.

***

#### Next Step

If you haven't already, continue with setup:

Phase 2: [Configuring State Shipping Rules](/docs/compliance/getting-started/configuring-state-shipping-rules.md)


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