> For the complete documentation index, see [llms.txt](https://crushsuite.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://crushsuite.gitbook.io/docs/compliance/orders-and-fulfillment/fulfillment-with-vinoshipper.md).

# Fulfillment with Vinoshipper

Once an order syncs to Vinoshipper, fulfillment is managed through Vinoshipper's warehouse and shipping infrastructure. This page explains what happens after the order leaves CrushSuite.

### The Fulfillment Flow

1. **Order syncs to Vinoshipper** — CrushSuite sends the complete order (products, quantities, customer info, shipping address).
2. **Vinoshipper picks and packs** — The order enters Vinoshipper's fulfillment queue.
3. **Carrier pickup** — Vinoshipper ships the order via the carrier selected at checkout.
4. **Status updates flow back** — Vinoshipper sends fulfillment status updates back to CrushSuite, which updates the Shopify order.
5. **Tracking information** — Tracking number and carrier details appear on the Shopify order once **UPS physically scans the package**, not when the label is created. Expect a gap: an order can show as fulfilled with tracking fields still blank until the first carrier scan lands, which is often the evening of the pickup day.

### What You See in Shopify

Once Vinoshipper marks an order as fulfilled:

* The Shopify order status updates to "Fulfilled"
* Tracking number and carrier link appear on the order after UPS's first scan of the package — blank tracking fields immediately after fulfillment are normal, not a bug
* The customer receives a shipping notification email (from Shopify)

### When to Intervene

Fulfillment is largely automated, but you may need to step in if:

* Vinoshipper flags an issue with the order (address problem, inventory shortage)
* A customer requests a change after purchase (address update, cancellation)
* Shipping is delayed and you need to check status in Vinoshipper directly

> 📸 **Screenshot:** Shopify order page showing fulfilled status with Vinoshipper tracking information