> For the complete documentation index, see [llms.txt](https://crushsuite.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://crushsuite.gitbook.io/docs/compliance/orders-and-fulfillment/order-lifecycle.md).

# Order Lifecycle

Every order moves through a series of statuses from the moment a customer clicks "Pay" to when the package arrives at their door. Understanding this lifecycle helps you monitor your operations and cat

### Status Flow

| Status         | What It Means                                         | Where to See It               |
| -------------- | ----------------------------------------------------- | ----------------------------- |
| **Placed**     | Customer completed checkout in Shopify                | Shopify Orders                |
| **Synced**     | CrushSuite successfully sent the order to Vinoshipper | CrushSuite Orders             |
| **Processing** | Vinoshipper received the order and is preparing it    | Vinoshipper Dashboard         |
| **Fulfilled**  | Vinoshipper shipped the order                         | Both Shopify and Vinoshipper  |
| **Shipped**    | Carrier picked up the package; tracking available     | Shopify order details         |
| **Delivered**  | Package delivered to customer                         | Tracking/carrier confirmation |

### Tracking an Order

You can monitor order status in three places:

* **Shopify Orders** — Shows the customer-facing status and payment details
* **CrushSuite Orders** — Shows the compliance status, fees applied, and Vinoshipper sync status
* **Vinoshipper Dashboard** — Shows fulfillment progress and shipping details

### When an Order Gets Stuck

If an order shows as "Placed" in Shopify but doesn't appear as "Synced" in CrushSuite, check Handling Failed or Blocked Orders → for troubleshooting steps.