# Order Lifecycle ### Status Flow | Status | What It Means | Where to See It | | -------------- | ----------------------------------------------------- | ----------------------------- | | **Placed** | Customer completed checkout in Shopify | Shopify Orders | | **Synced** | CrushSuite successfully sent the order to Vinoshipper | CrushSuite Orders | | **Processing** | Vinoshipper received the order and is preparing it | Vinoshipper Dashboard | | **Fulfilled** | Vinoshipper shipped the order | Both Shopify and Vinoshipper | | **Shipped** | Carrier picked up the package; tracking available | Shopify order details | | **Delivered** | Package delivered to customer | Tracking/carrier confirmation | ### Tracking an Order You can monitor order status in three places: * **Shopify Orders** — Shows the customer-facing status and payment details * **CrushSuite Orders** — Shows the compliance status, fees applied, and Vinoshipper sync status * **Vinoshipper Dashboard** — Shows fulfillment progress and shipping details ### When an Order Gets Stuck If an order shows as "Placed" in Shopify but doesn't appear as "Synced" in CrushSuite, check Handling Failed or Blocked Orders → for troubleshooting steps. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://crushsuite.gitbook.io/docs/compliance/orders-and-fulfillment/order-lifecycle.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.