> For the complete documentation index, see [llms.txt](https://crushsuite.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://crushsuite.gitbook.io/docs/compliance/orders-and-fulfillment/ups-access-point-pickup.md).

# UPS Access Point Pickup

UPS Access Point pickup lets your customers have their wine shipped to a nearby UPS location instead of their home. Available for Vinoshipper stores using live shipping rates.

### Before You Start

UPS Access Point pickup is only available if:

* You use **Vinoshipper**, and
* Your shipping profile is set up with **live rates** from Vinoshipper. See [Configuring Your Shipping Profile](/docs/compliance/getting-started/configuring-your-shipping-profile.md).

The **UPS Store Pickup** card only appears once live rates are active.

### How to Turn It On

1. Open CrushSuite and click **Compliance**.
2. Click **Shipping**.
3. Click **Manage Shipping Profile**.
4. In the **UPS Store Pickup** card, choose **Enable**.
5. In **Store Pickup Rate**, choose the Vinoshipper shipping service to use for pickup orders. The list shows the services enabled in your Vinoshipper account.
6. Click **Save**.

{% hint style="warning" %}
**Pickup depends on the service you chose.** If you later turn off that service in Vinoshipper, pickup options disappear from checkout without any warning, even though the card still shows **Enable**. If pickup options vanish, check that the service you chose as **Store Pickup Rate** is still enabled in Vinoshipper.
{% endhint %}

### What Customers See

At checkout, once the customer enters their address, they see up to **3 nearby UPS Access Points** alongside your normal delivery options. Each one is listed as "📦 UPS Pickup:" followed by the location's address.

When the customer picks one, the location's name, address, hours and phone number are shown on their order confirmation and order status pages.

### How Pickup Is Priced

There's no flat pickup rate. Each pickup option is priced live by Vinoshipper, using the service you chose as **Store Pickup Rate**.

Pickup is never cheaper than home delivery. If Vinoshipper's pickup price comes out lower than your cheapest home delivery option, CrushSuite raises the pickup prices so the cheapest one is 1 cent more than the cheapest home delivery.

### What Happens to the Order

The order is sent to Vinoshipper with the chosen UPS Access Point, and Vinoshipper ships it there.

### Checking It Works

After turning it on, open your store, add a wine to your cart and go through checkout with a US address. You should see UPS pickup options alongside your normal shipping options.

If you see no pickup options:

* Check the **UPS Store Pickup** card shows **Enable** and a **Store Pickup Rate** is chosen.
* Check that service is still enabled in Vinoshipper.
* Make sure the cart has at least one wine synced from Vinoshipper. Carts without one get no live rates at all.