# Common Error Messages Reference

### Error Reference Table

| Error Message                             | What It Means                                                   | What to Do                                                            |
| ----------------------------------------- | --------------------------------------------------------------- | --------------------------------------------------------------------- |
| "Invalid API credentials"                 | Your Vinoshipper API keys are incorrect or expired              | Regenerate keys in Vinoshipper and re-enter in CrushSuite             |
| "Connection timeout"                      | CrushSuite couldn't reach Vinoshipper's API                     | Wait a few minutes and retry; check Vinoshipper status                |
| "Account not found"                       | The Vinoshipper account associated with your keys doesn't exist | Verify you're using keys from the correct merchant account            |
| "Sync failed"                             | Product or order sync encountered an error                      | Check Vinoshipper connection; review product data for issues          |
| "Product not found in compliance partner" | An ordered product doesn't exist in Vinoshipper                 | Verify the product exists and is active in Vinoshipper                |
| "Customer verification failed"            | Vinoshipper couldn't verify the customer's identity             | Update customer DOB and address in Vinoshipper                        |
| "Order sync blocked"                      | Order sync has been temporarily paused                          | Check CrushSuite settings; contact support if persistent              |
| "Shipping profile not configured"         | Real-time shipping rates aren't set up                          | Complete the shipping profile setup in Getting Started                |
| "Compliance check failed"                 | A pre-checkout compliance check didn't pass                     | Review the specific check that failed (state, age, address, quantity) |
| "Temperature hold active"                 | Shipping to this state is blocked due to heat                   | Wait for the hold period to end or adjust hold settings               |

### General Advice

For any error not listed here, contact CrushSuite support at [crushsuite.com/contact](https://crushsuite.com/contact) with:

* The exact error message
* Your Shopify store URL
* Steps that led to the error
* Screenshots if available


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://crushsuite.gitbook.io/docs/compliance/troubleshooting/common-error-messages-reference.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.