> For the complete documentation index, see [llms.txt](https://crushsuite.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://crushsuite.gitbook.io/docs/compliance/troubleshooting/customer-compliance-check-failures.md).

# Customer Compliance Check Failures

If customers report that they can't complete a purchase — or if you see a high rate of compliance check failures in your dashboard — use this guide to diagnose the issue.

### Symptoms

* Customers report they can't proceed to checkout
* High "blocked" rate in your compliance dashboard
* Specific states showing unusually high failure rates

### Common Causes and Solutions

#### State not enabled

The customer is trying to ship to a state you haven't enabled.

1. Check **Compliance** → **State Shipping Configuration**.
2. Verify the state is toggled on.

#### Dry county

The customer's address is in a dry county.

1. This is working as intended — dry counties prohibit alcohol delivery.
2. Suggest the customer use a different shipping address (friend, family, UPS Access Point).

#### Quantity limit exceeded

The customer's cart exceeds the state's per-shipment or annual limit.

1. Check the state's quantity limits in your compliance settings.
2. Advise the customer to reduce their order quantity.

#### Temperature hold active

A temperature hold is currently blocking shipments to the customer's state.

1. Check if there's an active temperature hold in your state settings.
2. Communicate the hold period to the customer and suggest they try again later.

#### Product not available in state

The specific product has per-state restrictions.

1. Check the product's state availability settings.
2. If the restriction is intentional, no action needed.
3. If it's an error, update the product availability and re-sync.