# Order Sync Failures

### Symptoms

* Order exists in Shopify but not in Vinoshipper
* "Order sync failed" notification email
* Order shows as "Placed" in CrushSuite but not "Synced"

### Common Causes and Solutions

#### Product doesn't exist in Vinoshipper

The ordered product may have been deleted or archived in Vinoshipper.

1. Check Vinoshipper for the product.
2. Restore or recreate the product.
3. The order should attempt to sync again automatically.

#### Customer verification failed

Vinoshipper couldn't verify the customer's identity (name, DOB, or address).

1. Check the order details in CrushSuite for the specific verification failure.
2. Manually update the customer information in Vinoshipper.
3. Resend the order.

#### Inventory unavailable

The product is out of stock in Vinoshipper.

1. Check inventory levels in Vinoshipper.
2. Replenish stock or contact the customer about a substitution.

#### API connection issue

Temporary network or API issues can delay order sync.

1. Wait 15 minutes — CrushSuite retries failed syncs automatically.
2. If the order still hasn't synced, try a manual intervention through CrushSuite's order management.

### When to Contact Support

For persistent sync failures, reach out with:

* Shopify order number(s)
* Error details from CrushSuite
* Vinoshipper order status (if partially synced)


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