# Product Sync Errors

### Symptoms

* Products missing from your Shopify store after sync
* Product data (price, inventory, compliance fields) is outdated
* "Sync failed" error message in CrushSuite
* New products added in Vinoshipper don't appear in Shopify

### Common Causes and Solutions

#### Vinoshipper connection is down

If the Vinoshipper connection is disconnected, products won't sync.

1. Check CrushSuite Settings for connection status.
2. Reconnect if needed (see Vinoshipper Connection Issues →).

#### Product data is incomplete in Vinoshipper

Products missing required fields may fail to sync.

1. In Vinoshipper, verify the product has: name, SKU, price, and product type.
2. Fix any incomplete products and re-sync.

#### Sync is locked

If a previous sync failed mid-process, the sync lock may still be engaged.

1. Wait 10 minutes for the lock to auto-release.
2. If it persists, try a manual sync from the Products page.
3. Contact support if the lock doesn't clear.

#### Product was edited directly in Shopify

Editing synced product fields (name, SKU, price, inventory) directly in Shopify can cause conflicts on the next sync.

1. Revert the Shopify change.
2. Make the edit in Vinoshipper instead.
3. Run a manual sync.

### When to Contact Support

If sync errors persist after trying the above, contact CrushSuite support with:

* Your Shopify store URL
* The specific products that aren't syncing
* Any error messages visible in CrushSuite


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://crushsuite.gitbook.io/docs/compliance/troubleshooting/product-sync-errors.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.